28 Apps Money Commercial Help Desk Software

In this section, you will find all commercial help desk software reviewed on this website. Commercial help desk software is proprietary and it cannot be downloaded and used without entering into a monetary agreement with the vendor. Commercial software normally has their own license terms and conditions so please read those terms carefully when you visit the vendor website.

The applications listed here are ranked by average user ratings i.e. meaning the best-rated apps are ranked on top. If you want to recommend a help desk application to be added to this list please contact me.

Track-It!

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| overvall rating: 4.254.254.254.254.25 | Leave a review

BMC Track it is a commercial help desk software for small or enterprise help desk systems. with a powerful asset management and an integrated help desk module, it makes it easier for a help desk manager or administrator to maintain a sound help desk environment.  with track it you can automate asset discovery, and manage software licenses. track it is…

KACE K1000

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| overvall rating: 44444 | Leave a review

The Dell KACE K1000 Systems Management Appliance addresses systems management tasks: device discovery and inventory, software distribution, patch management, software asset management (SAM), security audit and enforcement, service desk, power management and more. The K1000 v6.0 builds on Dell’s endpoint management solution to provide endpoint security functionality that improves threat assessments through unified discovery, inventory, asset management and reporting for…

Cayzu

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Cayzu seems to be a simple, affordable cloud-base Help Desk application for Small Businesses and startups. The basic Cayzu package starts at only $4 per agent a month. Some of the features include: Helpdesk Multichannel Support Knowledge Base Self-service Reporting Mobile App Integrations Cayzu integrates with many popular cloud services like Google Apps, Facebook, LogMeIn, etc. Screenshots

Vivantio

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Vivantio Service Desk is a help desk application for small and medium-size businesses. with Vivantio you have the option to host the application on the cloud or self hosted. Core Features Configurable Ticket Types Service Level Milestones Client, Asset & Knowledge Management Custom Forms & Fields Mobile Edition Task Management Customer SLA’s Business Units Conditional Custom Forms & Fields Surveys…

Jitbit

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Jitbit Helpdesk ticketing system is a simple, and robust help desk application that takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. It comes in two flavors; cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc. Features Quick to set up Help Desk Automation Team mailbox…

Help Scout

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Help Scout is a nice looking cloud-based help desk application that helps businesses and small IT teams manage their customers or IT departments. Help Scout is designed to look like Outlook. There are no ticket numbers, case numbers or impersonal templates to manage. The solution allows users to create multiple mailboxes for each shared email address so that they can…

Jira Service Desk

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Jira Service Desk is a commercial customer service help desk platform designed for DevOps teams. Jira service desk comes with some of these features: Automation of recurring tasks Repetitive tasks can get your teams stuck in it for a significant amount of time where they can even miss priority requests. To mitigate this, the software lets you setup automation to…

solarwinds

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Solarwinds Web Help Desk is a commercial web based help desk and asset management system. Some of solarwind key features are: Automate ticketing management Centralize your knowledge management Meet your SLAs Relational ticket association to simplify project and task management Native integration with Active Directory and LDAP Measure customer satisfaction Solarwinds Web Help Desk is available on the cloud or…

Invgate

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InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support, self service knowledge management, and more. The system is compatible on Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. InvGate lets users create trouble tickets, run…

Samanage

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Samanage is a cloud-based IT service desk and asset management solution that helps organizations manage their computer assets and respond quickly and efficiently to internal service requests. Features Include: IT Service Desk Incident, Problem, Change, and Release Management Service Level Management Dashboards & Reports IT Asset Management Contract & License Management Risk Detection CMDB IT Service Catalog Service Portal Knowledge…

Desk.com

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Desk.com is a web-based service desk application developed by salesforce. Features include: Multi-channel support Mobile support Case management Productivity tools Prices are set at: Screenshots:  

Freshdesk

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Freshdesk is a cloud-based helpdesk support platform for small and large enterprises. Founded in 2010, In six years, freshdesk has grown substantially to about 900 employees globally and about 100,000  customers. Top features include: Ticketing System Knowledge Base Community Forums Live Chat Support Phone Support Mobile Apps Prices are:   Screenshots: Tickets: LiveChat: Responsive Interface: Short Demo about freshdesk:

Happyfox

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Happyfox is cloud-base help desk application with many features. Email Ticketing Knowledge Base Community Forums Help Desk Reporting Help Desk Automation Multilingual Help Desk Self Service Portal SLA Management Satisfaction Survey Email Notification Help Desk Customization Help Desk Ticket Features Multilingual Knowledge Base Annual subscription prices are set at: Screenshots:

Spiceworks

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spiceworks is a free proprietary IT solution software that includes a helpdesk component and an integrated knowledge base. Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. With the help desk module in spiceworks you can manage tickets and tasks from a…

Revelation helpdesk

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Revelation Helpdesk was created by YellowFish Software in 2001. According to them it was created out of frustration with the current state of help desk software at that time.  Since that time they have continued working with their customers to evolve Revelation helpdesk into the nice help desk application it is today. Features Live Chat Connect to users to solve…

Kayako

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Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open source projects. Kayako offer two…

PerlDesk

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PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for example, if a person working…

DeskPro

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DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to installed and manage the software…

Cynergy Help Desk

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| overvall rating: 00000 | Leave a review

cynergy is a commercial help desk software for help desk ticketing and asset management. some of cynergy features are: three options for end users to submit tickets, email, portal interface, and web form – really only two – web form and portal are almost identical knowledge center for users to find solutions to their frequent problems asset management – this…

Soffront

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Soffront Employee Helpdesk manages employee support tickets from submission to resolution. Reduce IT support costs, increase employee productivity and enhance customer retention with Soffront IT Helpdesk. Create tickets and assign them to IT helpdesk agents automatically. Configure the workflow to match your IT support process. Dynamically generate action buttons that guide helpdesk agents through the defined process. Know where every…

Aegis Help Desk

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Abacus Systems develops Help Desk and IT Service Management software solutions for enterprise organizations. Aegis is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others. Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system…

AboutMelvin

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AboutMelvin is Web based software, specialized to help your monitor and manage your projects.  It is an excellent tool for the management of all your projects.  Accessible from Internet or on your intranet, it is adaptable to your business and easily modified based on your needs The Help Desk Support: Customer support is becoming more and more important.  AboutMelvin allows…

Tender Help Desk

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Tender support is a simple help desk support software. Features include: Centralized support request: It collects all your support requests and funnel them into your Tender site. From email, from the web, and from anywhere you can dream Organize Your Customer Care Never let another support request slip through the cracks. Tender organizes your support in a simple way that…

HelpSpot Review

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Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software, HelpSpot is a web based help desk portal; empowering customers with self-help functionality that drives down costs and enhances the customer experience. Features include: Email Management: Centralize email support for any number of POP/IMAP…

Web Help Desk

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| overvall rating: 00000 | Leave a review

Web Help Desk is a 100% web based application created in JAVA. The Web Help Desk software is deployed as a Java servlet running under the Apache Tomcat 5.5 servlet container (included in the installation). A compatible Java 5 Runtime Environment (JRE) is included for all platforms except Mac OS X and Solaris, which have a pre-installed JRE. Because the…

ZenDesk

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ZenDesk is a popular commercial web based help desk application. it offers integration with many of today’s popular apps – Zendesk’s primary features include email ticket tracking, providing a customer self service portal, and general help desk reporting and tracking features. Zendesk is completely web based help desk application so there is no client application to install. ZenDesk prices are:…

SysAid

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| overvall rating: 00000 | Leave a review

Built on core ITIL industry best practice methodology, SysAid offers a simple, yet comprehensive Help Desk and Asset Management software solution for Fortune 500 companies and small to medium businesses alike. All SysAid modules are fully-integrated, designed for smooth and rapid installation, and come with predefined templates, basic start-up tools and fully customizable features. Enjoy the comprehensive range of Core…

NetHelpDesk

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| overvall rating: 00000 | Leave a review

Nethelpdesk is a commercial help desk software to support people on a small or enterprise network. It is designed for IT departments, network support staff, and IT support companies. it keeps records of user submitted tickets and generate reports using certain criterias. With a powerful Windows interface, a rich web interface and a PDA/Blackberry interface optimized for low bandwidth, it…