Aegis Help Desk Review

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Aegis Help Desk

Abacus Systems develops Help Desk and IT Service Management software solutions for enterprise organizations. Aegis is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others.

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system.

Aegis has built-in facilities where users can create data entry and web entry forms easily without development effort or simply use the setups we provide, straight out of the box. Either way, our customers will minimize development, integration, testing and maintenance costs yet have the ability to create an infrastructure that is truly unique to their business.

Features:

  • Form Designer
  • Field Properties
  • Service Level Agreements
  • Web Access
  • Automatic Notifications
  • Workflows
  • Triggers
  • Reports & Dashboard
  • Charts & Statistical Reports
  • Call Queues
  • Knowledge Base
  • FAQs

If anyone has experience with this software please post your comment – It would be interesting to know how efficient this software is.

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