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cynergy is a commercial help desk software for help desk ticketing and asset management. some of cynergy features are:
- three options for end users to submit tickets, email, portal interface, and web form – really only two – web form and portal are almost identical
- knowledge center for users to find solutions to their frequent problems
- asset management – this is critical in a help desk software, knowing to much equipment and where they are is important when doing budgeting and equipment purchases.
- rules and escalation – another goodie. it is important to automate and escalate help desk requests.
Cynergy give you the option to install the software on your own server, or they will host it for you. the hosting prices are:
these prices are for hosting only – you pay separately for the software
ticket module – picture taken from cynergy website
the info tab
the software looks good and it has the essentials for a good help desk system. it looks a little bit pricey for me though. what do you think?