DeskPro Review

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DeskPro

DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to installed and manage the software in house using their own server, while the hosted option outsources all the administrative tasks to the vendor.

Plugins

Deskpro comes with a few plugins to help you add some good features to your help desk system. Live Chat let you chat one to one with supporting customers using the browser. Manual Creator allows tech staff to create manuals and tutorial guides to customers. Feedback allow to take comments and suggestions from end customers.

Price

Features Corporate Enterprise Small Biz Starter
Max Staff Techs Unlimited 30 10 3
Price $2,495 $995 $495 $195

Screenshots

Admin Interface

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Tech Interface

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Customer Inteface

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DeskPro seems to be nice looking help desk ticketing system with all the components required to implement a good help desk system.

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