Help Scout Review

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Help Scout

Help Scout is a nice looking cloud-based help desk application that helps businesses and small IT teams manage their customers or IT departments.

Help Scout is designed to look like Outlook. There are no ticket numbers, case numbers or impersonal templates to manage. The solution allows users to create multiple mailboxes for each shared email address so that they can work across departments or manage several products/brands from a single account. The reporting feature helps users measure team performance, spot trends and monitor customer happiness.

Features:

  • Knowledge Base
  • Embed Tools
  • Live Chat
  • Integrations
  • Reports
  • Automation
  • Teams
  • iOS Apps
  • Android App

Screenshots

dashboard

conversation-report

user-report

folder

Pricing

Basic Plan

For a shared inbox or your support team’s first help desk

$8 / user / month

Standard Plan

Reporting, automation & integrations for support teams

$15 / user / month

Plus

Advanced reporting & features designed for large teams

$27 / user / month

More Commercial Help Desk Software

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