HelpSpot Review Review

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HelpSpot Review

Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software, HelpSpot is a web based help desk portal; empowering customers with self-help functionality that drives down costs and enhances the customer experience.

Features include:

Email Management:

Centralize email support for any number of POP/IMAP accounts.

Customer self-service portal:

Integrated customizable web form, knowledge base, and forums.

Workflow:

Automate escalations, emails, SLA’s, assignment and more.

Centralized support:

Handle all support channels in one web based system.

Request management:

Filter, track, and organize your support requests.

Help Desk Reporting:

Run reports on the fly to quickly identify trends and problems

Categorized Requests:

Categorize and tag every request. Store unique data with custom fields.

Prices are:

 

Free up to 3 Agents
The free plan is download only with forum support only
Up to 5 Agents $599
Up to 10 Agents $999
Up to 25 Agents $1,999
Up to 50 Agents $3,999
Up to 75 Agents $6,999
Up to 100 Agents $9,999
Up to 150 Agents $12,999
Up to 250 Agents $15,999
Up to 500 Agents $19,999

More Commercial Help Desk Software

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