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Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software, HelpSpot is a web based help desk portal; empowering customers with self-help functionality that drives down costs and enhances the customer experience.
Centralize email support for any number of POP/IMAP accounts.
Customer self-service portal:
Integrated customizable web form, knowledge base, and forums.
Automate escalations, emails, SLA’s, assignment and more.
Handle all support channels in one web based system.
Filter, track, and organize your support requests.
Help Desk Reporting:
Run reports on the fly to quickly identify trends and problems
Categorize and tag every request. Store unique data with custom fields.
Free up to 3 Agents
The free plan is download only with forum support only
Up to 5 Agents $599
Up to 10 Agents $999
Up to 25 Agents $1,999
Up to 50 Agents $3,999
Up to 75 Agents $6,999
Up to 100 Agents $9,999
Up to 150 Agents $12,999
Up to 250 Agents $15,999
Up to 500 Agents $19,999