Invgate Review

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Invgate

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support, self service knowledge management, and more. The system is compatible on Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee.

InvGate lets users create trouble tickets, run advanced reports and view analytics, automate workflows, and more. Its drag-and-drop and drill-down functionality allows for the most up-to-date data to be immediately accessible to all members of the team. Ticketing is fully automated, even if advanced approval is required to move a ticket to the next phase. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

Screenshots:

Customer Portal

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Ticket View

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My requests:

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Agent view:

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Admin view:

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