KACE K1000 Review

Features44444
Ease of Use44444
DesignNo Ratings
SupportNo Ratings
4 44444
1 review
KACE K1000

The Dell KACE K1000 Systems Management Appliance addresses systems management tasks: device discovery and inventory, software distribution, patch management, software asset management (SAM), security audit and enforcement, service desk, power management and more. The K1000 v6.0 builds on Dell’s endpoint management solution to provide endpoint security functionality that improves threat assessments through unified discovery, inventory, asset management and reporting for near limitless infrastructure platforms. The K1000 provides device discovery and agentless management to the product using a high quality asset management feature to help overcome inefficient endpoint risk management. It auto-discovers networkwide hardware and software configurations through managed agents or agentless network scanning for a complete device inventory. The tool uses a variety of protocols used to discover and interrogate network-connected devices

Features

  • Advanced ticket tracking and prioritization with Web and Windows based consoles
  • Active Directory synchronization and single sign-on
  • Asset management control tied directly to ticket information
  • Remote support of desktops and laptops on the LAN or across the internet
  • Web based password self-service capabilities
  • Full Customization – it let you customize layouts without code knowledge
  • Knowledge Base – write instructions and solutions for users
  • Issue Escalation – escalate tickets when assigned technician does not resolve the issue on time
  • End User Self-Service – let users keep track of their issues, and navigate through knowledgebase to fix their own problems.

More Commercial Help Desk Software

One “KACE K1000” review

  1. By Fernando

    • 44444
    • 44444
    • Not Rated
    • Not Rated

    We have been using KACE in our company for the last 3 years, and we like it. All our departments, HR, Communications, Finance, etc, are using KACE to support their users. in IT we use to track help desk support tickets, and to do equipment inventory. We just started using it for server patching, and reporting and it works great.

    If you are looking to setup an enterprise help desk system, you should definitely take a look a KACE.

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