Kayako Review

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Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open source projects. Kayako offer two methods of running Kayako help desk software, Self-Hosted, and Cloud services.



  1. Ticket Support System
  2. Email Management
  3. Desktop Ticket Alerts
  4. Live Chat System
  5. Real-time Visitor Monitoring
  6. Staff and support-agent desktop application
  7. Knowledgebase management
  8. Create guided troubleshooters
  9. Downloads publishing
  10. Task management
  11. Contact management
  12. Calendar management

if your don’t need all these features they offer another two custom packages which don’t include some of these features listed above.


End-user Portal


Agent control panel


administration control panel


Overall Kayako seems to be a good help desk software for any small or large company looking to implement a very sound help desk system.

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