solarwinds Review

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solarwinds

Solarwinds Web Help Desk is a commercial web based help desk and asset management system. Some of solarwind key features are:

  • Automate ticketing management
  • Centralize your knowledge management
  • Meet your SLAs
  • Relational ticket association to simplify project and task management
  • Native integration with Active Directory and LDAP
  • Measure customer satisfaction

Solarwinds Web Help Desk is available on the cloud or on-premise. The hardware and software requirements for hosting the on-premise version are:

Hardware

CPU

  • Intel® 64-bit Dual Core 2.0GHz or faster

RAM

  • 3 GB (up to 10 technicians)
  • Add 1 GB for every 10 additional technicians

Hard Drive Space

  • 20 GB

Application Ports

  • 8443 (default)
  • 20293 (Embedded PostgreSQL)

Operating Systems Support

  • Windows Server 2008 R2 (64-bit)
  • Windows Server 2012 (64-bit)
  • Windows Server 2012 R2 (64-bit)
  • Windows Server 2016
  • RHEL 6.5 (64-bit)
  • RHEL 7.0 (64-bit)
  • CentOS 6.5 (64-bit)
  • CentOS 7.0 (64-bit)

Database

  • PostgreSQL
  • MySQL
  • MS SQL

Screenshots

Solarwind dashboard

 

Group Tickets

Dashboard -surveys

Prices start at $695 per technician. there is no monthly fees, each tech license supports unlimited end-users

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