28 Apps Open Source Open Source Help Desk Software

In this section, you will find all the open source help desk software reviewed on this website. All software listed here is open source and most of it can be downloaded, installed and used free of charge. Open source means you’ll have 100% access to the source code, and the software will never expire or have usage limitations within the open source license it was released on.

All applications listed here are ranked by average user ratings i.e. meaning the best-rated apps are ranked on top. If you want to recommend a help desk application to be added to this list please contact me.

OSTicket

2 reviews |
2
0
| overvall rating: 3.633.633.633.633.63 | Leave a review

OSticket is an open source IT support ticket system. it centralize support calls from email, web form submission, and phone into an easy to use interface. some of OSticket features are: Web form, email, and phone call submission – phone support calls need to be added manually from staff auto response – as soon as users submit a request they…

HelpDeskZ

1 review |
1
0
| overvall rating: 4.54.54.54.54.5 | Leave a review

HelpDeskZ is a free open source PHP based software which allows you to manage your site’s support with a web-based support ticket system. Features Groups Canned Responses Bulk Actions Login Share Knowledgebase News Multilanguage Email Piping Easy Template Customization Screenshots HelpDeskZ requires: PHP 5.x MySQL database GD Library (only for captcha verification) Mod_rewrite (only if you want to use permalinks)

DiamanteDesk

1 review |
1
0
| overvall rating: 4.54.54.54.54.5 | Leave a review

DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level. Key Features open-source allows…

Jtrac

1 review |
1
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| overvall rating: 44444 | Leave a review

JTrac is an open source and highly customizable issue-tracking web-application written in Java features: Extremely easy to install Unlimited project spaces per installation Custom fields and drop-downs for each project Customizable workflow per project Field-level permissions Detailed history view E-mail notifications File attachments Full text search Filter searches even by custom fields Detailed dashboard view of statistics Export data and…

OpenSupports

no reviews |
0
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| overvall rating: 00000 | Leave a review

OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. They send you tickets through OpenSupports and you can handle them as you wish. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write…

TicketDesk

no reviews |
0
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| overvall rating: 00000 | Leave a review

TicketDesk is an issue tracking system for IT Help Desks. TicketDesk is efficient and designed to do only one thing, facilitate communications between help desk staff and end users. The overriding design goal is to be as simple and frictionless for both users and help desk staff as is possible. TicketDesk 2 is an ASP.NET MVC web application written in…

SiT!

no reviews |
0
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| overvall rating: 00000 | Leave a review

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a ‘Help Desk’ or ‘Support Ticket System’). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the…

Brimir

no reviews |
0
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| overvall rating: 00000 | Leave a review

Brimir is a simple helpdesk system that can be used to handle support requests via incoming email. The application is written in Ruby and Rails. Features Assign tickets to your support team Automate your support workflow Label tickets All connections are encrypted using SSL. User access is by default only allowed to their own tickets, but can be extended to…

iTop

no reviews |
0
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| overvall rating: 00000 | Leave a review

A complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT. iTop is the hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by…

Helpy

no reviews |
0
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| overvall rating: 00000 | Leave a review

Helpy is a nice looking open source mobile first oriented helpdesk application written in Ruby on Rails 4.2 and released under the MIT license. Helpy is an integrated support solution- combining and leveraging synergies between support ticketing, Knowledgebase and a public community. Each feature is optional however, and can be easily disabled. Features Multichannel ticketing: Integrated with inbound email via…

Elastik

no reviews |
0
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| overvall rating: 00000 | Leave a review

Elastic is an open source ticket/issue tracker ( Released under the BSD License ) that can track anything – completely flexible fields, categories, status and status transitions! Multiple clients and projects, and separate administrators and users for each one Each project can customise Fields for its tickets (compulsory or optional) Categories for its tickets Status workflows, using custom statuses and…

Zammad

no reviews |
0
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| overvall rating: 00000 | Leave a review

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, twitter, chat and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Features Easy data historization Zammad is auditable. That’s the reason…

Request Tracker

no reviews |
0
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| overvall rating: 00000 | Leave a review

RT is a server-side, database-backed web application which works with any modern browser, including many popular mobile devices, and the email interface works with any mail client, from Outlook to Apple Mail to Thunderbird to Gmail to Mutt. On the server side, RT requires a Unix-like or Linux operating system, SQL database, web server, and Perl Features include: Seamless Email…

Mantis Bug Tracker

no reviews |
0
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| overvall rating: 00000 | Leave a review

MantisBT is an open source web-based bug tracking software. Built on PHP and supports Linux, Windows and Mac OS X on the server side. Compatible with Chrome, Firefox, Safari, Opera and IE 7+. Released under the terms of the  GPL license.  Having a dedicated instance with administrator access, you are able to create projects, submit issues and invite team members…

OTRS

no reviews |
0
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| overvall rating: 00000 | Leave a review

OTRS is an open source help desk support software with a lot of features to manage users support requests by phone or email. this software is distributed under the GNU licensed and has been tested on many operating system platforms including Windows and Linux. OTRS has lot of features, some of the are: Agent web interface for viewing and working…

Slick-Ticket

no reviews |
0
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| overvall rating: 00000 | Leave a review

Open source, with a lot of features and active directory integration  – this is probably one of  the coolest open source help desk applications you will stumble with. some of slick – ticket features are: Active Directory integration – your users and technicians can use the same username and password they use to login to their windows computers Easy to…

GLPI

no reviews |
0
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| overvall rating: 00000 | Leave a review

GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers…). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology Features: 1)…

Help Desk Reloaded

no reviews |
0
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| overvall rating: 00000 | Leave a review

Help Desk Reloaded software supports; trouble ticket prioritization, multiple customer support technicians, help desk search, and many other features. from the developer: We are confident you will enjoy our help desk support software. The help desk is cross platform compatible and can be used on almost any OS. We have tested the help desk software on Free BSD, Linux, Windows…

Help Desk Lite

no reviews |
0
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| overvall rating: 00000 | Leave a review

Help Desk  Lite is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. It is a CGI script written in Perl and it is intended for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk.…

Eventum

no reviews |
0
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| overvall rating: 00000 | Leave a review

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

eTicket

no reviews |
0
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| overvall rating: 00000 | Leave a review

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website or organization. Software Main Features: Supports aliases/piping with perl gateway Supports POP3 login with optional crontab. Uses Perl gateway, PHP…

DITrack

no reviews |
0
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| overvall rating: 00000 | Leave a review

DITrack is a free, open source, lightweight, distributed issue (bug, defect, ticket) tracking system. It is implemented in Python and runs in UNIX (*BSD, Linux, MacOS X) and Windows environment, though support for the latter is limited. DITrack is distributed under BSD license. from DITrack Developer: The target auditory for DITrack are geeks — developers and system administrators. These species…

Bugzilla

no reviews |
0
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| overvall rating: 00000 | Leave a review

Bugzilla is a Defect Tracking System or “Bug-Tracking System”. Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. What does Bugzilla do ? Advanced Search Capabilities Email Notifications Controlled By User Preferences Bug Lists in Multiple Formats (Atom, iCal, etc.) Scheduled Reports (Daily, Weekly, Hourly, etc.) by Email Reports and…

BugTracker.NET

no reviews |
0
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| overvall rating: 00000 | Leave a review

BugTracker.NET is a free, open-source, web-based bug tracker or customer support issue tracker written using ASP.NET C#, and Microsoft SQL Server (or its free cousin, SQL Server Express). It is in daily use by thousands of development and customer support teams around the world. BugTracker.NET is easy to install and learn how to use. When you first install it, it…

BATT Help Desk

no reviews |
0
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| overvall rating: 00000 | Leave a review

BATTS is the Barnhard Associates Trouble Ticket System. BATTS is a command-line oriented trouble-ticketing system for Unix systems with the following features: User-configurable priorities, categories, and billing codes Log entries with start times, end times, billing codes, and text associated with tickets A full-featured e-mail interface for customers BATTS is written in Perl, and uses MySQL for its back end.…

ASTRES

no reviews |
0
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| overvall rating: 00000 | Leave a review

ASTRES is an open source help desk software and is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news… ASTRES is available in English and French.   some screenshots:  

Trellis Desk

no reviews |
0
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| overvall rating: 00000 | Leave a review

Trellis Desk is a powerful and robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it’s completely free – you’ll never have to pay any…

Asset Tracker

no reviews |
0
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| overvall rating: 00000 | Leave a review

Asset Tracker is a free Inventory management help desk system. some features include: Suitable for tracking any kind of physical object. You can create multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the…