eTicket Review

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eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal, easy to use and install helpdesk solution for any website or organization.

Software Main Features:

  • Supports aliases/piping with perl gateway
  • Supports POP3 login with optional crontab.
  • Uses Perl gateway, PHP backend, and MySQL database
  • Handles unlimited emails
  • Admin/Supporter/User panels
  • Email Intervals to prevent autoresponder loops
  • Max Allowed to limit maximum tickets user can have opened
  • Filters to remove messages in replies
  • Accept attachments and limit size

User Features:

  • Login with email and any ticket assigned to you
  • View all tickets sent from that email
Administration Features:
  • Completely delete tickets from database
  • Create categories (departments)
  • Create Represenatives (Supporters)
  • Define groups
  • Edit or disable response messages
  • Email alerts compatible with pagers
  • and much more…
Staff Features:
  • View only tickets in departments you have access to
  • Can not delete tickets

some screenshots:

ticket submission front:

image

New tickets window:

image

work order view:

image

eTicket is very similar to OSticket – I believe eTicket was born out OSticket, but they are distributed on difference license agreements.  check it out, is pretty cool.

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