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Help Desk Lite is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. It is a CGI script written in Perl and it is intended for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk.
- Email alerts on every new customer inquiry.
- Custom fields. Add virtually unlimited number of custom fields to your mail forms.
- Unlimited operators. Supports as many service agents as your business needs.
- Multiple inquiry forms. Define as many customer service forms templates as you need.
- Source code available. The software is written in Perl, only standard libraries used.
- Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported. You can basically use any web host from this list.
- Access to sendmail or smtp relay.
default submit form:
alternate contact form:
Help Desk Admin Panel:
this is a very simple and easy to use support script. if your support needs are limited, this script could nice.