Help Desk Lite Review

FeaturesNo Ratings
Ease of UseNo Ratings
DesignNo Ratings
SupportNo Ratings
0 00000
no reviews
Help Desk Lite

Help Desk  Lite is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. It is a CGI script written in Perl and it is intended for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk.

Features:
  • Email alerts on every new customer inquiry.
  • Custom fields. Add virtually unlimited number of custom fields to your mail forms.
  • Unlimited operators. Supports as many service agents as your business needs.
  • Multiple inquiry forms. Define as many customer service forms templates as you need.
  • Source code available. The software is written in Perl, only standard libraries used.

 

Requirements:
  • Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported. You can basically use any web host from this list.
  • Access to sendmail or smtp relay.

 

screenshots:

default submit form:

image

 

alternate contact form:

image

Help Desk Admin Panel:

image

this is a very simple and easy to use support script. if your support needs are limited, this script could nice.

More Open Source Help Desk Software

Tell us your experience with Help Desk Lite

Features
Ease of Use
Design
Support

Your email address will not be published. Required fields are marked *