Help Desk Lite Review

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Help Desk Lite

Help Desk  Lite is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. It is a CGI script written in Perl and it is intended for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk.

  • Email alerts on every new customer inquiry.
  • Custom fields. Add virtually unlimited number of custom fields to your mail forms.
  • Unlimited operators. Supports as many service agents as your business needs.
  • Multiple inquiry forms. Define as many customer service forms templates as you need.
  • Source code available. The software is written in Perl, only standard libraries used.


  • Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported. You can basically use any web host from this list.
  • Access to sendmail or smtp relay.



default submit form:



alternate contact form:


Help Desk Admin Panel:


this is a very simple and easy to use support script. if your support needs are limited, this script could nice.

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