iTop Review

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iTop

A complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT. iTop is the hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by experienced IT service professionals, iTop has been created to manage the complexity of shared infrastructures. iTop gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfil. iTop is at the heart of operational activities for service centers. By establishing a single repository shared by all teams, iTop allows you to define offerings that can fit each customer.Top Satellites offers the ability to synchronize a central control center (your iTop) with several remote customer instances so to provide them a custom local solution linked with your operations.

features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality

Screenshots

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iTop ticketing

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