Slick-Ticket Review

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Slick-Ticket

Open source, with a lot of features and active directory integration  – this is probably one of  the coolest open source help desk applications you will stumble with. some of slick – ticket features are:

  • Active Directory integration – your users and technicians can use the same username and password they use to login to their windows computers
  • Easy to use interface – no more frustrations from users and technicians finding things within the application, slick ticket puts everything in an easy to find spot
  • fully customizable – if you don’t like the default appearance of slick ticket then you can design your own theme with an easy to create theme maker, or if you find a theme on the internet you can import it to your software package using the theme importer feature
  • slick – ticket is all web based – no installations, just point your browser to the server
  • create a help section for your users – no unnecessary calls from your users about little things, they can do it themselves by searching the help section.
  • email notifications – no help desk call goes unnoticed
screenshots:

Settings and appearance changer

theme maker

Ticket assignment module

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User profile window

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The help section for easy info sharing

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this open source help desk app looks pretty cool, and as you know is totally free licensed under the GNU license. check it out.

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