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Trellis Desk is a powerful and robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it’s completely free – you’ll never have to pay any license fees to use Trellis Desk.
Create an unlimited number of departments to which your users can submit support tickets, like “Sales”, “Billing”, and “Technical Support”.
Canned ticket replies
Insert commonly used responses with just one click. Say goodbye to typing out the same old message over and over again.
Allow users to upgrade, or “escalate,” a support ticket and ensure it receives attention. Set the amount of time that must elapse before a ticket can be escalated.
Ticket priority levels
Determine which tickets require your immediate attention based on their user-assigned priority levels, such as urgent, high, medium, and low.
Restrict users from visiting particular areas of your helpdesk, and prevent staff members from accessing certain administrative functions or ticket departments.
Assign any ticket to a particular staff member who can better address the issue.
Quickly perform an action on several tickets at once. Hold, move, close, delete, or reopen numerous tickets in a matter of seconds.
Helpdesk RSS feeds
Generate an RSS feed of all the tickets in your department. Add the feed to your newsreader and watch the tickets roll in (ideally not).
Change the appearance of your helpdesk by editing templates and CSS from within the administration control panel. Import new skins or export ones you’ve made.
Rich text editor
Dynamically apply text formatting to your ticket replies such as bold, italic, and underline. Use spellcheck to locate misspelled words.
Users and staff members can attach a file to their ticket reply, if their group permissions allow it. Share documents, error logs, or code.
Edit language strings from within the administration control panel. Import new language packs or export translations you’ve made. (Trellis Desk ships in US English.)
Submit a ticket.
you can’t go wrong with free, so give this help desk application a shot. check the demo at this URL http://www.accord5.com/trellis/demo and if you have time, come back here and share your thoughts with us.